When trying to distribute your release, if you have not correctly entered the metadata (the release information), the system may detect a validation error that will appear when clicking the button on the "4. Preview and Distribute" tab:
If the following message appears when you select the button ("Problems retrieving the file"):
Is that the cover image does not meet the requirements.
How to solve it?
In order to fix it you must do the following:
- Check the requirements of the cover: Cover: Which is the correct format?
- Review and correct your cover file.
- Go to tab 1. Info Album and re-upload the image by clicking on the cover.
If for some reason, even after making the necessary changes, you are still unable to validate the release, you can contact our support department: email@example.com.